What level of administration capabilities do we get post deployment when we move to cloud? We want to keep the user and content management with us. What about upgrades, is it turn-key upgrade or do we have to involve in the upgrade process?

At ROK we take a different approach to Managed Services. Our clients have complete access to all of their Esri Software and data giving them (and you) complete control over content. When it comes time to upgrade, the ROK team can take that entirely off your plate. Simply call our team and request a move to the latest version and we will make it happen!