Infrastructure Management

You chose the cloud for good reasons; security, reliability, scalability, and the flexibility to work from anywhere. ROK provides the expertise to manage your cloud infrastructure to maximize those benefits.

What is Infrastructure Management?

To get the most out of your cloud environment, it needs to be sized and configured correctly to start, but it also needs to be monitored and adjusted as needs and requirements change. ROK monitors your environment closely so that you can scale your environment before issues arise.

ROK Infrastructure Management, It’s What We Do…

Planning & Implementation

ROK works with you to learn your specific needs and requirements before designing the right-size solution. Once the hard work of designing the cloud environment is complete, then comes the best part - creating and configuring!


ROK monitors your cloud environment closely. Daily we watch the RAM, CPU, drive space, connectivity, and security of all of the elements in your environment. We also look at long-term trends to determine if adjustments need to be made to an environment, and most importantly, we listen to end user feedback about performance.


There will come a time when changes will need to be made to your environment such as to add drive space, add another GIS server or replace an older instance type. Whatever the reason, ROK designs the right-size solution to be cost-effective and performant. The beauty of the cloud is that once designed we can make it happen in less than an hour.


ROK actively applies all patches and OS updates automatically. In addition, all your backup and retention needs are handled by our team, backed by an SLA and uptime guarantee to ensure that you don’t go down.

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“I looked to ROK to provide a solution when Habersham’s IT department and infrastructure moved to a different location. Our GIS department needed a place for our ArcGIS® for Desktop licenses and GIS data to reside. ROK’s solution fit our needs perfectly by sending both licenses and data to the cloud. ROK also allowed for my staff’s data updates to be served out to the public efficiently as ROK provides the county with ROKMAPS/ArcGIS® Server hosting.”
Tom Braswell • Planning Director
Habersham County
"We have found the services provided by ROK are outstanding in technology, performance and in staff response to issues and solutions."
Will Hunt • GIS Planning Director
Potter County, Pennsylvania
What are my hosting options to move from on-premise to cloud or hybrid solution?

Hosting options for hybrid or full cloud solutions are vast. You can either go directly to a cloud solutions provider like AWS or Azure, or, you can engage with a Managed Cloud Services provider who will set up and manage the environment for you. Should you choose the latter option we would strongly suggest ensuring the MSP has experience standing up and managing Esri Software specifically.

I need to process a lot of drone imagery and then create a cache, can I do this using my Citrix Workspace (VDI)?

Technically yes, but there is probably a better way. This type of resource-intensive processing is best done on a dedicated machine. ROK can stand up a processing server for this task for very little cost in very little time. Once the processing is complete, ROK can terminate the processing server permanently, or turn it off until it is needed again. By managing the uptime of this server the cost can be kept low.

My organization would like to deploy a dev environment to test new features and workflows but are concerned about costs, is there any flexibility?

Yes, the benefit of the cloud is that ROK can help specify a time window where your staff can develop and test in the environment and once they are done, we can automatically shut down the machines and spin them back up when they’re ready to continue. Another option is to deploy a dev environment for a few months while you test a new version or integration. Once satisfied with the testing, we can remove the machines from your environment. This way you only pay for what you use.

Are all or most GIS system and DB admin positions eliminated using a cloud-based approach?

Actually, not all. The difference is, that instead of GIS Admins and DBA's spending the majority of their time troubleshooting and maintaining the software, they can focus on developing and innovating with GIS. When you are calculating the Opportunity Cost, consider the value you can bring to your organization

What kind of Esri technical support is available for infrastructures in the cloud (if needed)?

ROK provides 24/7 customer support for both your cloud infrastructure and your Esri software. We take care of every IT and GIS administrative task so you can focus on what you do best, GIS.

What are some of the key administration and security issues with GIS cloud migration?

The primary issues in both administration and security are vast amounts of workflow differences compared to traditional IT - Administration of a cloud environment, as well as securing it, both require a paradigm shift in the thought process and approach to architecting solutions and solving problems.

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