GIS Software Management Services

Let ROK’s cloud GIS experts handle time-consuming and complex software installation, day-to-day management, upgrades, and patching for you.

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What Are GIS Software Management Services?

The ArcGIS Enterprise ecosystem is extensive, with out-of-the-box Esri applications, ArcGIS integrations, new software versions and systems, and much more, making balancing stability with the desire to bring on new features a challenge. ROK simplifies things by managing the mundane tasks and maintenance, freeing your team to focus on more important work.

GIS Software Management — It’s What We Do

General Maintenance

Map service running slowly? Interested in installing a new piece of the enterprise stack? Want to upgrade your current version? ROK takes all of the Esri enterprise maintenance off of your GIS department’s plate so your team can do what you do best: GIS

Staff Augmentation

The great employment migration coupled with the complexity of running an ArcGIS Enterprise stack has left GIS departments struggling to find the time to do the great work that is now possible with GIS. By managing your enterprise stack, we take all the heavy lifting off your plate so your GIS department can focus on what matters most.

Planning & Strategy

Often there is a trade-off between utilizing new applications, or new features of current applications, with stability and compatibility with older applications as well as planning the infrastructure costs to support a change. ROK will partner with you and your Esri team to plan the best times, budget, and strategy for adding new applications and sunsetting old ones.

ROK’s Approach to Software Management

The keys to successful implementation of new applications or upgrading existing applications are planning and communication. Rely on ROK to assist with the planning, and rest assured that we will maintain constant communication through the entire process.

Article

Why Esri’s ArcGIS Imagery Specialty Matters and Why ROK Technologies Was Among the First to Earn It

Across every industry, GIS teams are generating more imagery than ever before, from high-resolution aerials to drone collections; from elevation surfaces to reality-capture datasets. And don’t forget the decades of legacy TIFFs, MrSids, and assorted other imagery formats stored on hard drives, servers, and virtual machines. For many organizations, putting this imagery to work is […]

Webinar

Cloud-Ready Imagery for Distributed Teams: How to Consolidate, Cache, and Collaborate

If your imagery feels slow, fragile, or trapped on a single machine, you’re not alone.

Case Study

ETM builds client-facing innovation on a stable Cloud foundation with ROK Technologies: A Client Success Story

Overview When England-Thims & Miller’s (ETM) Geospatial Technologies team set out to expand their client-facing solution, DeepVUE Geospatial, they quickly realized their on-prem and Azure environments couldn’t keep up with demand. Frequent outages, limited IT bandwidth, and scalability challenges threatened growth. By partnering with ROK Technologies, ETM successfully migrated DeepVUE to Amazon Web Services (AWS) […]

WHAT OUR CLIENTS HAVE TO SAY:

“ROK Technologies has been a godsend. We are given the flexibility through ROK Tech to create new apps, have our old apps changed whenever we want to, and they are extremely responsive to our system.”

Carol Balzer • Network Administrator
Rogue Valley Sewer Systems

FAQs

What if something goes wrong during the upgrade?

ROK will roll everything back to the current version if the upgrade can't be completed during the scheduled outage window. The environment will be restored to the point in time just before the start of the upgrade.

Will links to applications or services change as a result of the upgrade?

No. The only change may be the path to the Python installation directory on the GIS server. This may cause an issue if you have Python scripts that reference that path.

How long is the outage and what will be down during that time?

Budget four hours of downtime for the portal upgrade. During that time, none of the elements of the ArcGIS Enterprise environment will be accessible. This includes the portal, GIS server(s), and data store(s). If you have a VDI solution and an SDE server you can still make a direct connection to your Enterprise Geodatabase, if needed.

What does the performance of cloud-based computing and data storage solutions look like compared to local LAN-based solutions?

It is comparable, and in many cases can surpass traditional solutions in terms of performance. One of the best parts of using cloud based solutions is the ease of scalability. The performance can scale dynamically with your workload, unlike traditional on-premise solutions

What level of administration capabilities do we get post deployment when we move to cloud?

At ROK, we take a different approach to managed services. Our clients have complete access to all of their Esri software and data giving you complete control over content. When it comes time to upgrade, the we can take that task entirely off your plate — just call our team and request a move to the latest version and we will make it happen!

Are your systems running as software-as-a-service such as AGOL or are they cloud deployments of regular software (e.g. ArcGIS Enterprise on cloud VMs)?

We provide software management services for organizations that use ArcGIS Enterprise, ArcGIS Pro, and those that use both Esri ArcGIS Online and Enterprise, as well as a variety of third-party applications.