What if something goes wrong during the upgrade?

ROK will roll everything back to the current version if the upgrade can not be completed during the scheduled outage window. The environment will be restored to the point in time just before the start of the upgrade.

What are my hosting options to move from on-premise to cloud or hybrid solution?

Hosting options for hybrid or full cloud solutions are vast. You can either go directly to a cloud solutions provider like AWS or Azure, or, you can engage with a Managed Cloud Services provider who will set up and manage the environment for you. Should you choose the latter option we would strongly suggest ensuring […]

How does VDI work?

Users log into a VM from any device and from anywhere through a secure network. A VDI hosted environment provides an end-user experience through a virtualized backend that hosts VMs. Users utilize a replica of the master desktop. The master desktop stores all the required applications and distributes it via application virtualization.

Who manages the software on my Virtual Desktop?

ROK typically will manage software installs and upgrades within your Virtual Desktop environment (Citrix, AWS Workspaces). However if you prefer to handle the administration of the Virtual Desktop environment that is fine too. This is your environment, you are in charge here.

What is the difference between VDI and VPN?

While similar, VDI allows access to a remote desktop on which users can work, VPN establishes a tunnel between the end-user and an organization’s private network. Both are popular solutions for remote work, VPN is more cost-effective, easy to implement, and simple to use. However, due to the demands of GIS data processing, complex workflows […]