Privacy Policy

Last Updated: Aug 22, 2023

ROK Technologies, our Services and our website; http://www.roktech.net considers the privacy and online security of our users and visitors to be of utmost importance. This Privacy Policy is intended to help outline how and what personal information we collect, use and disclose when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

By visiting the website and contracting with our Services, you agree to this policy.  

 

What information we collect

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address and other information. We collect this for the purpose of providing the Services, identifying and communicating with you, responding to your requests/inquiries, servicing, and improving our services.

We may collect Personal Information from you such as email address, phone number or mailing address when you choose to request information about our Services, register for a newsletter, webinar or a program that we may offer, request to receive customer or technical support, or otherwise communicate with us.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., address Esri, AWS and/or Microsoft specific needs. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, and/or events.

 

How we use the information

We acquire, hold, use and process information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in to the client portal, provide customer support, and operate and maintain the Services.

We use your contact information to send transactional communications via email and within the Services, including confirmations, renewals, responding to comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. These communications are part of the Services and in most cases you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.

We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies’ websites and applications, as well as on platforms like Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications.

 

Your access to and control over the information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address, privacy@roktech.net or phone number, 843-577-3192.

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Sharing of information

We share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

 

Sharing with service providers

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. 

 

Cookies 

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (e.g., analytics, sales tools, etc). However, we have no access to or control over these cookies.

 

Analytics

We may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

 

Links to other sites 

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Embedded content 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Changes to this Privacy Policy

This Privacy Policy is effective as of August 22, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. 

 

Contact us

If you have any questions about this Privacy Policy, please contact us.