Careers

Overview

Plan and lead cloud migration efforts for a wide variety of on-premise ArcGIS Enterprise deployments; efforts to upgrade existing clients to the latest versions of Enterprise; solution changes, ensuring minimal downtime and maximum operational efficiency.

Responsibilities

• Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
• Implement and validate Proactively recognize potential efficiencies in both ArcGIS Enterprise configurations and the supporting cloud environments utilized by our clients.
• Be proactive in recognizing and handling uptime and performance challenges.

Requirements

• 8+ years of experience administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and AGOL)
• Hands on experience planning and executing a complete ArcGIS Enterprise migration
• Experience working with a variety of ArcGIS Enterprise deployment types.
• Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
• Enterprise Geodatabase experience (SQL Server and/or PostgreSQL)
  • Administration
  • Versioning Workflows
• Scripting experience (Python, PowerShell, etc.)
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly

Recommended Qualifications

• 3+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS environments
• Experience hosting business mission-critical production environments with high up-time service level agreements\
• Experience working with change-regulated environments, e.g. development, staging, and production

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

GIS Managed Cloud Services is the life blood of our organization. The experience customers have with ROK after moving from implementation into ongoing services is critical to our success.

High Level Goals: You will play a vital role in enhancing the overall experience of our clients and colleagues by providing excellent customer service, effective communication, and interpersonal skills. The Client Success Manager for ROK’s Managed Services ensures our clients are happy, informed, and making the most of their GIS.

Your Day to Day

Understand our clients. Develop a strategy to assist clients in making the most of their Enterprise and ROK’s GIS Managed Cloud Services. 

• • Establish Regular meetings (Health Checks) with newly onboarded and existing customers to ensure we are proactively trying to understand their goals, challenges, and overall business model.
  • Identify GIS, IT, and Esri stakeholders within and servicing our clients organization.
  • Understand common knowledge gaps across our client base and lead formal and informal training sessions to assist with their understanding.
  • Monthly Reports: Create and send monthly, service summary reports to our clients.
  • Create and send amendment and renewal contracts when new services are requested or annual expiration dates are approaching. 

Collaborate with the ROK Team. Help to build a truly client-centric team here at ROK.

• • • Assist with support tickets as needed and work with our Technical Team to prioritize tickets and address Esri COTS related questions and issues.
    • Develop help guides, training videos, white papers, etc. on a variety of topics
    • Support Client Success Director to mature the build out of our client portal and develop/maintain knowledge base for clients
    • Work with the Implementation Project Management Team to get a holistic view of clients moving into Managed Services
    • Esri training: Stay abreast of new offerings and alert the team to training opportunities. When possible and relevant, capture notes from attended training and communicate back to the team.

Requirements

• 5+ years of experience working with enterprise GIS solutions/systems that leverage the ArcGIS platform (Desktop, Enterprise, Field Apps and AGOL)
• Proficiency with the ESRI product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
• Excellent organizational, verbal and written communication skills, and the ability to effectively communicate with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly
• Strong interpersonal and customer service skills for building and maintaining relationships with clients.

Desired 

• Experience with Salesforce
• Experience designing, implementing, and/or administrating enterprise GIS solutions/systems that leverage the ArcGIS platform
• ESRI ArcGIS Professional Certification(s)
• AWS/Azure Cloud Certification(s)

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Overview

At ROK we specialize in GIS based cloud migrations, primarily in the ESRI space. ROK has clients ranging from extremely small, to extremely large and complex. The purpose of this role is to partake in regular cloud migrations for client’s existing GIS environments, the planning for these deployments will be done together with the assigned cloud architect. Once planning is complete, this role will translate those requirements into automation templates to deploy environments quickly. Additionally, this role is responsible for assisting in the maintenance of these environments, automating patching, monitoring etc. This role will assume many sub-roles as needed, such as; Network engineering, systems engineering, and security management. Every client we have is very different, so it is absolutely critical to have strong foundational knowledge and be able to develop the best solution for each situation as it arises.

Requirements

• 5+ years of experience in the field of cloud computing in AWS
• Advanced, proven, knowledge in automated deployments of enterprise systems, with Terraform or CloudFormation.
• General systems administration knowledge in Windows environments
• Client management skills
• Ability to self direct and the desire to optimize current systems
• In-Depth knowledge of networking, network flow, and general security
• Familiarity with Azure and other Microsoft platforms
• Exceptional problem-solving skills and the ability to solve issues before they affect productivity
• Comfortable self-directing projects and communicating progress to project managers

Recommended Qualifications

• Experience in cloud based GIS
• Kubernetes
• Experience migrating enterprise systems to the cloud
• Experience with multiple security frameworks, such as NIST FEDRAMP etc.
• Experience in multi-cloud management
• Deployment automation via Terraform
• CI / CD experience with orchestration tools
• Ansible and / or Chef experience
• Architecture planning experience
• AWS or Azure professional certifications

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Overview

If you love GIS, next level tech, and want to work in a fast-paced environment with a killer team, look no further. Work in a team environment to administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure).

Responsibilities

• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Proactively recognize potential efficiencies in both ArcGIS Enterprise configurations and the supporting cloud environments utilized by our clients.

Requirements

• 3+ years of experience administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and AGOL)
• Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
• Enterprise Geodatabase experience (SQL Server and/or PostgreSQL)
  • Administration
  • Versioning Workflows
• Scripting experience (Python, PowerShell, etc.)
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly

Recommended Qualifications

• 1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments
• Experience hosting business mission-critical production environments with high up-time service level agreements
• Experience working with change-regulated environments, e.g. development, staging, and production

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Overview

The Day to Day: Cloud implementation is the first ROK experience for new clients. It is critical that this process is organized, efficient, and that communication is clear throughout. The PM for ROK’s Managed Services Implementations will be the band leader that directs the ROK, potential vendor and (or) third-party application provider, and client teams through this process. The PM will also take the lead in suggesting and potentially overseeing the buildout of new tools and processes to improve on existing workflows and systems. The Implementation PM is truly the band leader that ensures our new customers are up and running in their new cloud environment in a timely, well organized, and professional way.

Requirements

• 3+ years of Technical Project Management Role
• 3+ years managing people
• Salesforce.com experience is a bonus
• Experience with ESRI ArcGIS software, specifically, ArcGIS Desktop, ArcSDE, ArcGIS
• Server, Portal for ArcGIS, ArcGIS Online and Python Scripting is a bonus.
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do and do not have an IT background
• Experience with cloud architecture and components including compute, storage, and networking, as well as scripting experience (tools, process, methods, troubleshooting) and deployment concepts, such as continuous integration.

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Overview

The security engineer’s primary responsibility will be creating, implementing, and managing the security program at ROK. We have a base level security plan, however ROK plans on expanding this process, as well as implementing new processes such as vulnerability scanning and management, and regular system compliance checks. Additionally, the security engineer will take part in security conversations with clients, and be responsible for responding to client requests for additional information on our security policy, as well as potentially assisting clients in regards to their own security requirements. The security engineer will be responsible for regular infrastructure checks as well as QA/QC security implementations for new clients. Lastly, the engineer will be responsible for the creation and maintenance of ROK security policies, standards, and processes.

Requirements

• 5+ years of experience in the field of cloud computing in AWS
• Advanced, proven, knowledge in automated deployments of enterprise systems, with Terraform or CloudFormation.
• General systems administration knowledge in Windows environments
• Client management skills
• Ability to self direct and the desire to optimize current systems
• In-Depth knowledge of networking, network flow, and general security
• Familiarity with Azure and other Microsoft platforms
• Exceptional problem-solving skills and the ability to solve issues before they affect productivity
• Comfortable self-directing projects and communicating progress to project managers

Interested? Let’s start a conversation! Email your resume and cover letter to careers@roktech.net.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.